Simply Health Group - Ethics, Regulatory and Compliance
Simply Health Group (t/a Simply Nutrition Dietitians) is focused on applying the best expectations of morals and consistency in all its business exercises by using pertinent laws, principles and administrative necessities. Consistencies and morals aren't considered independent activities. Accomplishing consistency is to ensure best practices are implemented and to make certain all parts of the business work the correct way. Excellent corporate administration can separate Simply Health Group from our competitors and upgrade our notoriety according to our customers. Ethics, regulatory and compliance policies and procedures can be viewed below or obtained by reaching out to our team on 1300 380 694.
Available policies:
Available policies:
- Website Information Security and Privacy Statement
- Website And Social Media Disclaimer Statement
- Simply Health Group Privacy Policy
- Modern Slavery Statement Policy
- Workplace Discrimination and Harassment Policy
- Risk Management & OH&S Policy
- Incident Management Policy
Website Information Security and Privacy Statement
This privacy policy sets out how Simply Health Group use and protect any information you give Simply Health Group when using this website.
Simply Health Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement. Simply Health Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/03/2011.
What we collect
We may collect the following information:
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by monitoring which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting. If you do not wish this to happen, please email us via the contact us section on the web page. You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information contained in you, please write to Po Box 54, Bli Bli, QLD, 4560. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address or through the contact us section. We will promptly correct any information found to be incorrect.
Simply Health Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement. Simply Health Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/03/2011.
What we collect
We may collect the following information:
- names
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to our contact us section and customer surveys and/or offers.
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by monitoring which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting. If you do not wish this to happen, please email us via the contact us section on the web page. You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information contained in you, please write to Po Box 54, Bli Bli, QLD, 4560. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address or through the contact us section. We will promptly correct any information found to be incorrect.
Website And Social Media Disclaimer Statement
The information contained in this website and other related Simply Health Group sites, such as Social Medias; Facebook, Twitter and LinkedIn is for general information purposes only. The information is provided by Simply Health Group and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website and social medias or the information, products, services, or related graphics contained on these sites for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or our social media sites.
Through this website and our soical media sites you are able to link to other websites which are not under the control of Simply Health Group. We have no control over the nature, content and availability of those sites. The inclusion of any links/likes/follows does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website and social medias up and running smoothly. However, Simply Health Group takes no responsibility for, and will not be liable for, the website or social medias being temporarily unavailable due to technical issues beyond our control.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or our social media sites.
Through this website and our soical media sites you are able to link to other websites which are not under the control of Simply Health Group. We have no control over the nature, content and availability of those sites. The inclusion of any links/likes/follows does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website and social medias up and running smoothly. However, Simply Health Group takes no responsibility for, and will not be liable for, the website or social medias being temporarily unavailable due to technical issues beyond our control.
Simply Health Group Privacy Policy
Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why And When Your Consent Is Necessary
When you register as a patient of our practice, you provide consent for our practitioners and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why Do We Collect, Use, Hold And Share Your Personal Information?
Simply Health Group needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose and provide therapy, we need to collect some personal information from you. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). If you do not provide this information; we may be unable to support you.
This information will also be used for:
What Personal Information Do We Collect?
The information we will collect about you includes your:
Dealing With Us Anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do.
How Do We Collect Your Personal Information?
Our practice may collect your personal information in several different ways.
When Why And With Whom Do We Share Your Personal Information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
Our practice will occasionally use your personal contact information for marketing our goods or services. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
How Do We Store and Protect Your Personal Information?
Your personal information may be stored at our practice in various forms such as: paper records, electronic records, visual records (X-rays, CT scans, videos and photos), audio recordings.
Our practice stores all personal information securely in various forms such as electronic format, in protected information systems or in hard copy format in a secured environment. All employees adhere to strict confidentiality procedures and all sign confidentiality agreements at the commencement of their employment.
How Can You Access And Correct Your Personal Information At Our Practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time. In some instances a fee may be applicable to the time taken to retrieve such documentation
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why And When Your Consent Is Necessary
When you register as a patient of our practice, you provide consent for our practitioners and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why Do We Collect, Use, Hold And Share Your Personal Information?
Simply Health Group needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose and provide therapy, we need to collect some personal information from you. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). If you do not provide this information; we may be unable to support you.
This information will also be used for:
- The administrative purpose of running the practice;
- Billing either directly or through an insurer or compensation agency;
- Use within the practice if discussing or passing your case to another practitioner within the practice for your ongoing management;
- Disclosure of information to your doctors, specialists, solicitors, other health professionals, relevant service providers (i.e a support coordinator) or to teachers to facilitate communication and best possible care for you;
- In the case of insurance or compensation claim it may be necessary to disclose and/or collect information that concerns your return to work to an insurer or your employer.
What Personal Information Do We Collect?
The information we will collect about you includes your:
- names, date of birth, addresses, contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- healthcare identifiers
- health fund details.
Dealing With Us Anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do.
How Do We Collect Your Personal Information?
Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- your health fund, Medicare, the Department of Veterans’ Affairs, or the NDIS (as necessary).
When Why And With Whom Do We Share Your Personal Information?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- when you have authorised us to do so (e.g. with your support network)
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- during the course of providing medical services
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
Our practice will occasionally use your personal contact information for marketing our goods or services. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
How Do We Store and Protect Your Personal Information?
Your personal information may be stored at our practice in various forms such as: paper records, electronic records, visual records (X-rays, CT scans, videos and photos), audio recordings.
Our practice stores all personal information securely in various forms such as electronic format, in protected information systems or in hard copy format in a secured environment. All employees adhere to strict confidentiality procedures and all sign confidentiality agreements at the commencement of their employment.
How Can You Access And Correct Your Personal Information At Our Practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time. In some instances a fee may be applicable to the time taken to retrieve such documentation
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Copyright Notice
This website and its content is copyright of Simply Nutrition Consultant Dietitians - © Simply Health Group. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
