Simply Health Group - Ethics, Regulatory and Compliance
Corporate Ethics, Compliance and Privacy Policy
Commitment to Ethics and Compliance
Simply Health Group Pty Ltd is committed to the highest standards of ethical conduct and compliance. We follow all relevant Australian laws, regulations, and professional standards in every aspect of our business. Ethics and compliance are part of our daily practice, not separate activities. Strong governance helps us maintain trust, ensure transparency, and deliver services responsibly.
If you would like a copy of our compliance or governance policies, please contact us on 1300 380 694.
Website Information Security and Privacy Statement
This statement explains how Simply Health Group Pty Ltd collects, stores, and protects personal information provided through our website.
We are committed to protecting your privacy. When you use our website or contact forms, you can be confident that any information you provide will be handled securely and only in accordance with this policy.This policy may be updated periodically, and the current version will always appear on our website.
Data Storage and SecurityWe use secure, encrypted cloud-based systems to manage and protect client information. All clinical records are stored within Australia in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).Administrative information, such as referral documentation, is stored on secure cloud infrastructure located in Europe, which operates under the EU General Data Protection Regulation (GDPR). The GDPR provides privacy protections that are equivalent to or stronger than those required by the Australian Privacy Principles.
When you submit an enquiry through our website, your contact details and message are transmitted securely and used only to respond to your request. Information submitted online may be processed or stored on servers located outside Australia, under strict security and privacy controls.
We recommend avoiding the inclusion of detailed or sensitive health information in online enquiry forms. If you need to provide confidential details, we can offer a secure alternative communication method upon request.
Access to all data systems is tightly controlled, restricted to authorised personnel, and continuously monitored to maintain confidentiality and data integrity.
Information We Collect
We may collect:
How We Use This Information
We use the information we collect to:
Security Measures
We use a combination of physical, electronic, and managerial controls to keep your data secure.
These include encrypted storage, user access controls, staff confidentiality agreements, and ongoing security monitoring.
Cookies and Analytics
Our website may use cookies to understand visitor activity and improve site performance.
Cookies do not give us access to your device or any personal information other than what you choose to provide.
You can disable cookies in your browser settings, but this may affect some site functions.
External Links
Our website and social media pages may include links to external websites.
We are not responsible for the privacy practices or content of those sites.
We recommend reviewing each site’s privacy statement before providing personal information.
Access, Correction, and Complaints
You may request access to the personal information we hold about you, or ask for it to be corrected if inaccurate.
Please send requests or concerns in writing to:
Simply Health Group Pty Ltd
PO Box 54, Bli Bli, QLD 4560
Email: [insert contact email]
We aim to respond promptly to all privacy-related requests or complaints.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Copyright Notice
All content on this website is copyright © Simply Health Group.
You may download or print extracts for personal use only.
No part of this website may be reproduced or distributed for commercial purposes without our written consent.
Simply Health Group Pty Ltd is committed to the highest standards of ethical conduct and compliance. We follow all relevant Australian laws, regulations, and professional standards in every aspect of our business. Ethics and compliance are part of our daily practice, not separate activities. Strong governance helps us maintain trust, ensure transparency, and deliver services responsibly.
If you would like a copy of our compliance or governance policies, please contact us on 1300 380 694.
Website Information Security and Privacy Statement
This statement explains how Simply Health Group Pty Ltd collects, stores, and protects personal information provided through our website.
We are committed to protecting your privacy. When you use our website or contact forms, you can be confident that any information you provide will be handled securely and only in accordance with this policy.This policy may be updated periodically, and the current version will always appear on our website.
Data Storage and SecurityWe use secure, encrypted cloud-based systems to manage and protect client information. All clinical records are stored within Australia in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).Administrative information, such as referral documentation, is stored on secure cloud infrastructure located in Europe, which operates under the EU General Data Protection Regulation (GDPR). The GDPR provides privacy protections that are equivalent to or stronger than those required by the Australian Privacy Principles.
When you submit an enquiry through our website, your contact details and message are transmitted securely and used only to respond to your request. Information submitted online may be processed or stored on servers located outside Australia, under strict security and privacy controls.
We recommend avoiding the inclusion of detailed or sensitive health information in online enquiry forms. If you need to provide confidential details, we can offer a secure alternative communication method upon request.
Access to all data systems is tightly controlled, restricted to authorised personnel, and continuously monitored to maintain confidentiality and data integrity.
Information We Collect
We may collect:
- Names and contact information such as email address and phone number
- Demographic details such as postcode, preferences and interests
- Information relevant to your enquiry, referral or participation in surveys
- Health information provided during appointments or through our Splose platform
How We Use This Information
We use the information we collect to:
- Provide healthcare and support services
- Respond to enquiries and manage appointments
- Maintain internal records and billing
- Improve our services and client experience
- Communicate updates, if you have consented to receive them
Security Measures
We use a combination of physical, electronic, and managerial controls to keep your data secure.
These include encrypted storage, user access controls, staff confidentiality agreements, and ongoing security monitoring.
Cookies and Analytics
Our website may use cookies to understand visitor activity and improve site performance.
Cookies do not give us access to your device or any personal information other than what you choose to provide.
You can disable cookies in your browser settings, but this may affect some site functions.
External Links
Our website and social media pages may include links to external websites.
We are not responsible for the privacy practices or content of those sites.
We recommend reviewing each site’s privacy statement before providing personal information.
Access, Correction, and Complaints
You may request access to the personal information we hold about you, or ask for it to be corrected if inaccurate.
Please send requests or concerns in writing to:
Simply Health Group Pty Ltd
PO Box 54, Bli Bli, QLD 4560
Email: [insert contact email]
We aim to respond promptly to all privacy-related requests or complaints.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Copyright Notice
All content on this website is copyright © Simply Health Group.
You may download or print extracts for personal use only.
No part of this website may be reproduced or distributed for commercial purposes without our written consent.
